FAQ

General

  • After five years as a retail and studio space, Stolen Magnolia is now operating solely as a floral studio. Rather than maintaining regular retail hours, our focus is on creating custom floral designs for weddings, events, workshops, and more curated retail experiences. The studio model helps us prioritize thoughtful design, events, and a slower, more sustainable way of creating.

    Because we're no longer operating as a daily flower shop, our flowers are purchased intentionally for each week's orders and events. This allows us to reduce waste, source more thoughtfully, and create arrangements that celebrate what's most beautiful and in season.

  • The studio is open by appointment‍ ‍only for wedding consultations, event meetings, and private shopping. We are not currently open to the public for regular retail hours.

    Occasionally, we'll open our studio doors for seasonal pop-ups, holidays, workshops, and community gatherings. Subscribers and Instagram followers will always be the first to know!

  • Yes! While Stolen Magnolia is primarily an events-based floral studio, we happily offer local flower delivery.

    The easiest way to place an order is through our online shop. If you're looking for something larger or fully customized, we'd love to create something just for you. Please email us at stolenmagnolias@gmail.com to discuss your vision.

    Custom floral deliveries begin at $200.

  • Online ordering is open 24/7. Deliveries and pick-ups are available Thursday-Sunday, 11am-5pm.

    Same-day orders placed before noon are accepted Thursday through Sunday, as studio capacity allows.

  • Yes! We offer same-day delivery Thursday through Sunday.

    To qualify, orders must:

    • Be placed before 12:00 PM

    • Be selected from our standard online floral collection

    Custom arrangements and orders placed after noon may be accommodated depending on our availability. If you have a last-minute request, please call the studio at (347) 210-9403, and we'll do our best to help.

    Please note that same-day delivery is not available Monday through Wednesday.

  • We currently deliver standard floral orders within our local delivery zone. Our delivery zone includes the following zip codes: 11237, 11385, 11201, 11203, 11205, 11206, 11207, 11208, 11211, 11212, 11213, 11215, 11216, 11217, 11218, 11222, 11225, 11226, 11236, 11238 as well as Manhattan below 80th Street.

    If your zip code falls outside of our delivery area, checkout will automatically let you know.

    Need flowers delivered outside our standard range? For larger or custom orders, we may be able to accommodate your request. Please email stolenmagnolias@gmail.com to discuss delivery options.

  • You're welcome to include your preferred delivery window in the Order Notes at checkout.

    While we'll always do our best to accommodate timing requests, we cannot guarantee exact delivery times. We are typically able to honor broader windows, such as morning or afternoon deliveries.

    If your order has time-sensitive delivery needs, please reach out before placing your order so we can discuss what's possible.

    To ensure a successful delivery, we contact recipients shortly before arrival to confirm they're available. Our priority is making sure your flowers arrive safely.

  • Not exactly—and that's part of what makes every Stolen Magnolia arrangement unique.

    Our online photos are intended to represent the overall style, size, color palette, and design aesthetic of each arrangement. We design with the freshest seasonal blooms available, so flower varieties naturally change throughout the year. Every arrangement is crafted by hand for a one-of-a-kind design. When necessary, we reserve the right to make substitutions with blooms of equal or greater value while maintaining the overall look and feel of the arrangement.

  • Absolutely.

    During checkout, you're welcome to leave design preferences in the Order Notes, such as favorite colors or flowers. We'll always do our best to honor requests based on seasonal availability and our current inventory, though we can't guarantee specific blooms—especially for same-day orders.

    If your request cannot be accommodated as written, a member of our team will reach out before preparing your order.

    For fully customized floral designs, please contact us at stolenmagnolias@gmail.com.

    Custom floral orders begin at $200.

  • Bouquets

    If you received a hand-tied bouquet, place it into a clean vase filled with cool, fresh water as soon as possible.

    For the longest vase life:

    • Change the water daily, if possible.

    • Trim the stems every few days with clean shears.

    • Keep your flowers away from direct sunlight, heating vents, and ripening fruit.

    • Display them in a cool area of your home.

    Vase Arrangements

    If your flowers arrive arranged in a vase, simply bring the vase to the sink every day or two, gently pour out the old water, and refill it with fresh, cool water.

    Fresh flowers are living things—they love clean water and cool temperatures. With proper care, you'll enjoy them for as long as possible.

  • We understand that plans change.

    To cancel a delivery order, please email stolenmagnolias@gmail.com.

    For orders from our standard floral offerings, cancellations received by 8:00 AM the day before delivery are eligible for a full refund, while orders canceled after that time are non-refundable, as flowers and materials have likely already been purchased or prepared.

    When possible, we're happy to transfer your order to another delivery date (within one month of the original date) or to a different recipient or delivery address.

    Custom delivery orders may have a different cancellation policy that will be discussed when you place your order.

  • We take great care in sourcing and designing with the freshest seasonal flowers available. With proper care, most arrangements will last 3–5 days or longer, depending on the flower varieties used. Because flowers are naturally perishable and we cannot control how they are handled after delivery, we generally do not offer refunds.

    If your flowers arrive damaged, wilt prematurely, or you're unhappy with your order for any reason, please contact us as soon as possible at stolenmagnolias@gmail.com and include photos of the arrangement. The sooner we're able to review the issue, the more quickly we can make it right.

    When appropriate, we're happy to offer a replacement arrangement.

Weddings and Events

  • Yes.

    Our full-service offering begins at $6,000 and includes bespoke floral design, delivery, installation, on-site coordination, and breakdown.

    For smaller celebrations, we also offer our À La Carte Collection, allowing you to order only the floral pieces you need, no minimum order required.

  • Absolutely. From ceremony arches and suspended installations to large-scale floral moments, we love creating immersive floral experiences.

    All installations are part of our full-service event offerings. Whether you're planning a wedding, celebration, brand activation, or private event, we'd love to work with you to bring your vision to life.

  • Yes. Our full-service clients can expect us to coordinate directly with your venue, planner, and vendor team to ensure every detail is executed seamlessly.

    From logistics and insurance requirements to installation schedules and design execution, we'll handle the details so you don't have to.

  • Yes. For full-service events, we return after your celebration to remove our floral installations and rental items according to your venue's requirements. Breakdown services are included as a line item in your proposal.

    Whenever possible, we encourage you and your guests to take home flowers at the end of the evening so they can continue to be enjoyed.

    À la Carte event florals do not include breakdown services— the client is responsible for all the flowers and vessels once they are delivered.

  • Yes.

    To keep your event both beautiful and cost-effective, we offer rentals for a selection of event pieces, including:

    • Ceremony arches and chuppah structures

    • Plinths and display pedestals

    • Large vessels and select compotes

    • Additional design pieces, depending on your event

    Rental details will always be outlined during the proposal process. Please note that any rental items not returned after your event may incur replacement charges.

    For À La Carte orders, all vessels are included in the purchase price and are yours to keep.

  • We recommend booking full-service weddings and events at least six months in advance, although shorter timelines may be possible depending on our availability.

    For À La Carte orders, we ask that orders be placed at least two weeks before your event to ensure we can source the best seasonal flowers.

    Need something sooner? Reach out—we'll always do our best to accommodate last-minute requests when our schedule allows.

  • Full-Service Events

    A signed contract and a 40% non-refundable retainer are required to reserve your event date.

    Additional cancellation terms are outlined in your event contract and reviewed during the consultation process.

    À La Carte Events

    À La Carte orders are non-refundable. If your plans change, we’re happy to transfer the balance of your order to a future À La Carte order for a different date within 365 days of the original order date.

    The credit may be applied toward one future order and is non-transferable and not redeemable for cash. If the new order exceeds the original balance, the difference will be due at the time of the new order.

Workshops

We love welcoming our community into the studio to explore the beauty of flowers. Whether you're learning the fundamentals of floral design, celebrating with friends, planning a team-building event, or simply looking for a creative afternoon, our workshops are designed to be inspiring, approachable, and fun.

Every guest leaves with their own handmade arrangement—and hopefully a little more connected to flowers.

  • You can browse and register for upcoming workshops through our website.

    Workshops also make wonderful gifts. If you're purchasing a ticket for someone else, simply enter the participant's name as the recipient during checkout.

  • Because workshop attendance determines the flowers and materials we purchase, we kindly ask guests to be certain of their availability before registering.

    • Cancellations made 72 hours or more before the workshop will receive a full refund.

    • Cancellations made within 72 hours of the workshop are non-refundable.

    If you're unable to attend, you're welcome to transfer your ticket to someone else. Simply email stolenmagnolias@gmail.com so we can update the registration.

  • We strive to make our workshops welcoming and accessible for everyone.

    If you have accessibility needs or accommodations you'd like us to prepare for, please reach out before the workshop so we can make your experience as comfortable as possible.

  • While we occasionally host pet-friendly events, pets are generally not permitted during workshops unless specifically noted in the event description.

    This helps us create a comfortable experience for all participants while keeping the studio safe for both guests and flowers.